Account

Get Support

Submit a support ticket here
View all previous tickets here

Contact us:

Email: hello@octweaks.com

Please note that only Gold and Platinum package customers can see our phone number. If you are a Silver package customer then please use the ticket system above or email us for support.

Content protected to members of: Gold, Platinum, Gold Yearly, Platinum Yearly


Choose a package

Buy yearly and pay for only 10 months. Every package includes a website health check.

MonthlyYearly
 
Silver
Gold
Platinum
 
$50
USD per month
Minimum 3 months signup
$95
USD per month
Minimum 3 months signup
$195
USD per month
Minimum 3 months signup
Tweaks for One Site
1 per month
Unlimited
Unlimited
Secure Cloud Backup (Files & Database)
Weekly
Daily
Daily
Support Type
Ticket & Email
Ticket, Email & Phone
Ticket, Email, Phone & Skype
OpenCart, Theme & Extension Updates*
Website Health Check
24/7 Security Monitoring
User & Content Tracking
Spam Review Cleansing
Monthly Security Scan
Site Performance Optimisation
MultiStore Support
SEO Consultancy
Premium Theme & Extension Updates
Site Migrations (Moving Domains or Hosts)
UK Hosting Discount
Average Tweak Response Time
12 hours (same day guarantee)
8 hours (same day guarantee)
4 hours (same day guarantee)
Tweaks at a time
1 tweak a month
1 tweak at a time
Up to 3 tweaks at a time
 
Silver
Gold
Platinum
 
$500
USD per year
$9500
USD per year
$1950
USD per year
Tweaks for One Site
1 per month
Unlimited
Unlimited
Secure Cloud Backup (Files & Database)
Weekly
Daily
Daily
Support Type
Ticket & Email
Ticket, Email & Phone
Ticket, Email, Phone & Skype
OpenCart, Theme & Extension Updates*
Website Health Check
24/7 Security Monitoring
User & Content Tracking
Spam Review Cleansing
Monthly Security Scan
Site Performance Optimisation
MultiStore Support
SEO Consultancy
Premium Theme & Extension Updates
Site Migrations (Moving Domains or Hosts)
UK Hosting Discount
Average Tweak Response Time
12 hours (same day guarantee)
8 hours (same day guarantee)
4 hours (same day guarantee)
Tweaks at a time
1 tweak a month
1 tweak at a time
Up to 3 tweaks at a time

*Upgrading OpenCart may not always be the best idea or even possible in certain cases. Extensions need to be checked for compatibility with the latest version. It is also your responsibility to inform us of any changes that have been made to core files (a good developer will use the OCmod or vQmod system), as these changes will be lost when upgraded. Upgrades must be requested by you via email, we will then do the necessary checks to make sure this is possible.

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Don’t need monthly support? Order a single Tweak for $50.